Returns service extended internationally

Since October 2020, four more countries have been linked to the international returns shipment via the GLS ParcelShops. Three more countries will be added by the end of December 2020. This means that the ShopReturnService will achieve nearly complete coverage in Europe. It offers GLS customers and private recipients a flexible solution for national and cross-border returns.

GLS’ returns solution is ideal for the international e-commerce business. It enables shop operators to offer uncomplicated return shipments also to customers who order from abroad. For many online shoppers, this is an important criterion when making a purchase.


Handling returns is particularly easy via the online portal that GLS launched specifically for this service in July 2020. It can be easily linked to the sender's own website and individually configured and branded. Parcel recipients have the option of generating their return labels themselves via the portal – fast and in a consumer-friendly manner.


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